Need a hand?
Quick answers below. Stuck, found a bug, or just want to say hi? A real person reads every email.
Email us
We usually reply within a couple of days. For a bug, it helps to tell us your iPhone model, your iOS version, and the Chuffed version (it’s at the bottom of Settings in the app). A screenshot is gold.
Common questions
Is Chuffed really free?
Yep. No ads, no subscription, no locked features, no in-app purchases. Just gold stars.
Do I need an account?
Nope. No sign-up, no email, no password. Just open the app and keep your first thing.
Where are my memories stored?
On your iPhone, and in your own private iCloud if iCloud is on for Chuffed. We don’t have a copy and can’t see them. The privacy policy has the details.
Can I add more than one thing a day?
Sure. Once today’s star is in, tap “Add more to today” to add another photo or line. A day still earns one gold star, so there’s never pressure to do more.
What if I miss a day?
No big deal, honestly. Chuffed never counts missed days or makes a fuss. And if you forgot last night, you can still add yesterday’s memory until noon the next day.
When does a new day start?
At 4 am, not midnight. So if you add something at 1 am after a late night, it counts for the day you were actually living.
Why are past years wrapped up on Today?
By default, “on this day” memories from past years unwrap once you’ve added something today. It’s a little treat for showing up. To see them anytime, go to Settings › On this day and switch off “Today first, then the past.”
How do I change when my reminder comes?
Chuffed learns the time you usually add a memory and nudges you then, once a day. To set the hours nudges can arrive, add a second nudge, or turn reminders off, head to the app’s Settings › Reminders. You can also turn notifications off in iOS Settings › Notifications › Chuffed.
I got a new iPhone. Will my memories come with me?
If iCloud is on for Chuffed, sign in to the same Apple Account on your new iPhone, install Chuffed, and your memories will sync over (give it a few minutes on Wi-Fi). Restoring your new iPhone from an iCloud or computer backup of your old one also brings them along.
How do I delete a memory, or everything?
To remove one memory, press and hold it, then choose Remove. To delete everything, delete the Chuffed app. If you use iCloud sync, also remove Chuffed’s data in iOS Settings › [your name] › iCloud › Manage Storage.
Why won’t Chuffed take an older photo?
Chuffed is about today, so a library photo needs to be taken today (from 4 am, or yesterday’s until noon). It checks the date saved inside the photo. If a photo has no date, like a screenshot or a saved image, it’s welcome.
Does Chuffed track my location?
No. Chuffed only checks where you are when you tap “Add place” on a memory, so it can show spots nearby. It never runs in the background. You can switch location off anytime in iOS Settings › Chuffed › Location, and everything else keeps working.
Is there a widget?
Yes! Long-press your Home Screen or Lock Screen, tap Edit, then Add Widget, and pick Chuffed. Widgets show today’s star, your run and a quick way to add something, but never your memories themselves, so nothing personal is on show.
Can I turn off the buzzy haptics or the pop sounds?
Yes, in the app’s Settings › Feel. Sounds also follow your silent switch. Chuffed also follows your iPhone’s Reduce Motion setting, so the pops and wiggles become gentle fades.
Still stuck?
Email hello@chuffedapp.com and we’ll sort it out together. You can also find us as @chuffedapp on Instagram, TikTok, Threads and X.